My primary role at Cloud Sherpas and Accenture has been within the Cloud Management team. This involves third line support for our global client base of over one million end users, as well as working closely with our premium clients in EMEA as the technical lead for supporting, managing, and improving customers adoption of Google’s enterprise services. Alongside these activities, I have also been involved in a number of projects and deployments since joining the team in 2014.
This mostly consisted of technical support with active customer engagement focused on improving the adoption of Google Cloud. In addition to this, I often scoped out business and technical requirements for bespoke applications, providing technical assistance throughout the delivery and support. I also delivered a number of technical and security workshops with admin teams, as well as transformation workshops with end users, focused on improving productivity through better adoption of Google Cloud.
Although not as hands on as the premium CSS service, I was heavily involved with a number of clients, acting as an escalation point for major issues, as well as delivering security and transformation workshops on a periodical basis.
Worked as part of the deployment team and delivered training to the IT teams and end users.
Worked as part of the deployment team during delivery and transition into support and delivered training to the IT teams.
Worked as part of the sales team to scope out technical configuration and requirements & assisted local IT teams and staff with setup, assisting users on how to make the use of the service.
Designed and deployed an intranet solution as part of a wider migration to Google services.
In my role as first line support engineer at the school, I was able to lead the deployment and migration of G Suite for Education, alongside Chromebooks and Android devices, as well as providing documentation and training for staff and pupils. This had a huge impact, drastically cutting the cost and improving performance, revolutionising learning within the classroom.